Contact us
Email support@lawndart.dev with any questions, bug reports, or feedback.
We aim to respond within 2 business days.
Frequently Asked Questions
Where is my data stored?
On your device, in an AES-256-GCM encrypted SQLite database. The encryption key is stored in your iOS Keychain or Android Keystore. Nothing is sent to any server — Haven does not request internet permission. See the full privacy policy for details.
What happens if I lose my phone?
Without a recent backup, your Haven data is gone. Haven has no cloud sync — that’s by design. We strongly recommend creating a .haven backup periodically and storing it somewhere you control (cloud drive of your choice, external storage, etc.). Backup files are encrypted and require your device key (or a backup-specific passphrase, if you set one) to restore.
How do I restore from a .haven backup?
Open Haven on the device you want to restore to, go to Settings → Backup → Restore, and select the .haven file from your device or cloud storage. You’ll be prompted for the backup passphrase if one was set when the file was created.
Can I switch from iPhone to Android (or back) without losing data?
Yes — export a .haven backup from the old device, install Haven on the new one, and restore the backup. The backup format is portable across iOS and Android.
Is there a subscription?
No. Haven is a one-time purchase. There are no subscriptions, no in-app purchases, and no “premium tier.” Pay once and Haven is yours.
How do I delete all my data?
Two options. (1) Open Settings → Reset inside Haven and tap “Erase all data” — this wipes the encrypted database in place. (2) Uninstall the app — your platform will remove all of its data. Either is permanent.
I forgot my app PIN. What now?
For security, the PIN protects access to the encrypted database. If you have biometric unlock enabled (Face ID, fingerprint), use that. If not, your only path is to uninstall and reinstall the app — which wipes the database — and restore from a .haven backup if you have one.
I found a bug. How do I report it?
Email support@lawndart.dev with: app version, device model, OS version, and the steps to reproduce. Screenshots help. Because Haven has no telemetry, we rely entirely on user reports — thank you for taking the time.